Terms of use

Last updated 1 September 2026

1. Who we are, and who these terms are for

Veloque is operated by Chetty Exports Private Limited, registered at #1, Chendhur Plaza, Chendhur Garden, Soriyampatti, Harur 636903, Tamil Nadu, India. Contact support@veloque.in.

Veloque is a business tool, offered to companies and to individuals acting in the course of a business. By opening an account you confirm you are at least 18 and that you have authority to accept these terms for the organisation you register. Where you sign up on behalf of a company, "you" means that company.

2. What the service does and does not do

The platform produces indicative working figures for tariff classification and trade costing, and generated drafts of trade documents. It is not customs advice, legal advice, tax advice or financial advice, and it creates no professional or advisory relationship. Classification output is generated by an artificial intelligence model and may be incorrect. Duty and tax rates change by government notification, in every country, without notice to us.

Coverage differs by country and we say so on the page rather than in the small print: some jurisdictions are checked line by line, some are structurally modelled with indicative rates you can overwrite, and for the rest we assert nothing about the tax and ask you for the numbers instead. The current position for every country is generated from the same table the calculators run on, and is shown on the coverage section of the Tools page.

3. Your responsibility to verify

You must independently verify every output against the tariff schedule and the rules published by the customs authority of each country in the shipment — origin and destination — and confirm with a licensed customs broker, before relying on it for any customs entry, export declaration, commercial invoice, contract or payment. Where you are trading from the United States, that means the schedules published by USITC / CBP and ACE. Final assessment of any consignment rests with the customs authority of the country concerned, not with us and not with this software.

4. Acceptable use

Do not use the service to attempt to misdeclare goods, undervalue a consignment, evade duty or tax, circumvent export controls or sanctions, or classify goods whose export or import is prohibited. Do not attempt to overload, probe, scrape, crawl at volume, reverse-engineer, decompile or otherwise derive the source of the service, and do not use it to build or improve a competing product. We may suspend accounts that do, and we may report conduct that appears criminal to the relevant authority.

5. Export controls and sanctions

You are responsible for your own compliance with export-control, dual-use and sanctions law — that of your country, the country you ship to, and any country whose law reaches the transaction. Veloque does not screen your counterparties against any restricted-party list and must not be relied on as if it did. You represent that you are not located in, and not acting for anyone in, a country or on a list subject to comprehensive sanctions that would make providing this service to you unlawful, and that you will not make the service available to such a person.

6. Accounts and security

You are responsible for the accuracy of your registration details, for keeping your password secure, and for what the people you invite into your organisation do with it. Tell us promptly of any unauthorised use. Your organisation's owner or admin can add and remove members and can see the organisation's data; treat that role accordingly.

7. Availability, beta features and changes

The service is provided on an "as is" and "as available" basis, without warranty of any kind, to the extent the law allows. We may change, suspend or withdraw any feature on reasonable notice. Features marked beta, preview or coming soon may change or disappear without notice and carry no availability expectation at all.

8. Plans, billing and top-ups

Paid plans are billed per seat, per month or per year, in advance, by Chetty Exports Private Limited (GSTIN 33AAMCC4459N1Z5). Credits top-up packs are one-off purchases that add to your organisation's monthly allowance and do not expire at month end. Invoices are issued in the currency you choose at checkout. Rupee invoices carry Indian GST at the applicable rate — that is a statutory obligation on us as an Indian seller and it does not change with the country you trade in. Invoices in any other currency are billed as an export of services and carry no Indian GST; any tax due in your own country, including reverse-charge VAT where it applies, is yours to account for. Your organisation's owner or admin is responsible for keeping billing details accurate for correct invoicing.

8a. The 3-day free trial

Starting a trial requires a valid payment card. No amount is charged during the three-day trial period. At the end of the third day the trial converts automatically to the Solo Exporter plan and the card on file is charged the then-current Solo Exporter rate for the first month, unless you have switched the organisation to the Free plan before the trial ends. You may switch to the Free plan at any time during the trial from Team & billing, in which case no charge is made. One trial per organisation.

9. Cancellations and refunds

You may cancel a paid plan at any time; access continues until the end of the period already paid for, and we do not bill again after cancellation. Because Credits draw on a real, metered third-party API cost the moment they are used, amounts already spent on used Credits are non-refundable. Unused top-up packs and unused portions of a seat fee may be refunded where a payment was made in error or a service outage materially prevented use. Our refunds and cancellation policy sets this out in full and governs where it differs from this section.

9a. If you are a consumer in the EEA or the UK

Veloque is sold for business use, so in most cases consumer law does not apply. Where it does — because you contracted otherwise than in the course of a business — you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Because the service starts immediately on subscribing, you are asked to agree that performance begins during that period; you may still withdraw within the 14 days, and we will refund what you paid less a proportionate amount for what you used before withdrawing. Nothing in these terms removes a right your local consumer law gives you and does not permit us to exclude.

10. Intellectual property

Ours. The Veloque name, the Veloque logo, the software, its source code, its database structure, its user interface, its visual design, its written content, its knowledge base, its jurisdiction and duty-chain models, its costing engine and every derivative of any of them belong to Chetty Exports Private Limited and are protected by copyright and by the law of trade secrets and confidential information. Nothing in these terms transfers any of it to you.

Yours. You keep ownership of the data you enter — your product descriptions, costing inputs, master data and company profile — and of the documents the service generates for you from it. You grant us only the licence needed to run the service for you: to host, process, transmit and display that data, and to send the parts described in the privacy policy to the AI provider so it can answer your question. That licence ends when you delete the data or close the account.

What you may not do. Copy, reproduce, republish, resell, rent, sublicense, distribute or make available any part of the platform or its content; reverse-engineer, decompile or disassemble it, or attempt to derive its source or its underlying models; scrape, crawl at volume, or systematically extract its content by any automated means; remove, obscure or alter any copyright, trade-mark or authorship notice in the software or on the site; or use any of it to build, train, fine-tune, evaluate or benchmark a machine-learning model or dataset.

Text and data mining is expressly reserved. Chetty Exports Private Limited reserves all rights of text and data mining in the content of veloque.in, including for the purposes of Article 4(3) of Directive (EU) 2019/790, and expresses that reservation in machine-readable form in /robots.txt, in /.well-known/tdmrep.json, and in the X-Robots-Tag header returned with every response. Crawling this site to build or improve a training corpus is not permitted regardless of where the crawler operates from. The full notice is at Copyright & IP.

Feedback. If you send us a suggestion, we may use it to improve the product without owing you anything for it. That is not a claim over anything else you own, and we will not use your company's name as a reference without asking.

11. Confidentiality

Non-public information each of us learns about the other through the service — your commercial data on our side, the platform's non-public behaviour and internals on yours — is confidential, must be used only for the purpose of the service, and must be protected with at least the care each party uses for its own confidential information. This survives the end of your account.

12. Data protection

Our handling of personal data is set out in the privacy policy. Where we process personal data on your behalf — the business records you put into the platform — our Data Processing Addendum applies and is incorporated into these terms by reference. You do not need to ask us to sign a separate one, and you are responsible for having a lawful basis for the personal data you put in.

13. Third-party services

The platform depends on third parties — an AI provider, a payment provider, a hosting provider and an exchange-rate feed. They are listed, with what each one does, at Security → sub-processors. Your use of a payment provider's checkout is also subject to that provider's own terms. We are not liable for a third party's own acts, but choosing and overseeing them is our responsibility, not yours.

14. Limitation of liability

To the fullest extent permitted by law, Chetty Exports Private Limited is not liable for any duty, penalty, interest, demurrage, detention, loss of profit, loss of contract, loss of data or other direct or indirect loss arising from use of or reliance on the service. Where liability cannot lawfully be excluded, our total liability for all claims in any twelve-month period is limited to the amount you paid us for the service in that period. Nothing here excludes liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow to be excluded.

15. Suspension and termination

We may suspend or terminate an account for breach of sections 4, 5 or 10, non-payment, or suspected fraud or abuse, generally with notice where practical and immediately where the breach is serious or unlawful. You may close your account at any time by writing to us; see the privacy policy for what happens to your data afterwards. Sections 10, 11, 14 and 18 survive termination.

16. Indemnity

You agree to indemnify Chetty Exports Private Limited against claims, losses or costs arising from your breach of these terms, your misuse of the service, or your violation of any law — including customs, export-control, sanctions or data-protection law — in the course of using outputs from the service.

17. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including internet or hosting outages, government action, or failure of a third-party service the platform depends on.

18. Governing law and disputes

These terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably by written notice; failing resolution within 30 days, the courts at Dharmapuri, Tamil Nadu have exclusive jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory law of your country of residence, nor of the right to bring proceedings there where your local law gives you that right.

19. Changes to these terms

We may update these terms as the product evolves. Material changes will be reflected by the "Last updated" date above, and where a change materially reduces your rights we will notify account holders by email before it takes effect. Continued use after an update constitutes acceptance of the revised terms.

20. Severability and entire agreement

If any provision is found unenforceable, the rest remains in effect. These terms, together with the privacy policy, the cookie policy, the Data Processing Addendum, the refunds and cancellation policy, the copyright notice and the disclaimer, are the entire agreement between you and Chetty Exports Private Limited regarding the service.