Terms of use

Last updated 28 July 2026

1. Who we are

Veloque and ExportIQ are operated by Chetty Exports Private Limited, registered at #1, Chendhur Plaza, Chendhur Garden, Soriyampatti, Harur 636902, Tamil Nadu, India. Contact support@veloque.in.

2. What the service does and does not do

The platform produces indicative working figures for tariff classification and trade costing. It is not customs advice, legal advice, tax advice or financial advice, and it does not create a professional or advisory relationship. Classification output is generated by an artificial intelligence model and may be incorrect. Duty and tax rates change by government notification.

3. Your responsibility to verify

You must independently verify every output against the live ITC-HS schedule published by the Directorate General of Foreign Trade and the tariff published on ICEGATE, and confirm with a licensed customs broker, before relying on it for any shipping bill, bill of entry, commercial invoice, contract or payment. Final assessment of any consignment rests with the proper officer of Customs.

4. Acceptable use

Do not use the service to attempt to misdeclare goods, evade duty, circumvent export controls or sanctions, or classify goods whose export or import is prohibited. Do not attempt to overload, scrape or reverse-engineer the service. We may suspend accounts that do.

5. Accounts

You are responsible for the accuracy of your registration details and for keeping your password secure. Notify us promptly of any unauthorised use.

6. Availability and changes

The service is provided during a beta period free of charge, on an “as is” and “as available” basis, without warranty of any kind. We may change, suspend or withdraw any feature, and may introduce charges on notice.

7. Limitation of liability

To the fullest extent permitted by law, Chetty Exports Private Limited is not liable for any duty, penalty, interest, demurrage, detention, loss of profit, loss of contract or other direct or indirect loss arising from use of or reliance on the service.

8. Plans, billing and top-ups

Paid plans are billed per seat, per month, in advance, by Chetty Exports Private Limited (GSTIN 33AAMCC4459N1Z5). AI-action top-up packs are one-off purchases that add to your organisation's monthly allowance and do not expire at month end. All invoices are issued in Indian Rupees with GST charged at the applicable rate. Your organisation's owner or admin is responsible for keeping billing details (GSTIN, billing address, billing email) accurate for correct invoicing.

9. Cancellations and refunds

You may cancel a paid plan at any time; access continues until the end of the period already paid for, and we do not bill again after cancellation. Because AI actions and top-ups draw on a real, metered third-party API cost the moment they are used, amounts already spent on used actions are non-refundable. Unused top-up packs and unused portions of a monthly seat fee may be refunded at our discretion where a payment was made in error or a service outage materially prevented use — write to support@veloque.in with your invoice number. Approved refunds are returned to the original payment method within a reasonable time.

10. Intellectual property

The Veloque name, logo, the ExportIQ software, its design and underlying code belong to Chetty Exports Private Limited. You keep ownership of the data you enter (your product descriptions, costing inputs and company profile) and the documents the service generates for you. You may not copy, resell, sublicense or reverse-engineer the platform itself.

11. Suspension and termination

We may suspend or terminate an account for breach of Section 4, non-payment, or suspected fraud or abuse, generally with notice where practical. You may close your account at any time by writing to us; see our privacy policy for what happens to your data afterward.

12. Indemnity

You agree to indemnify Chetty Exports Private Limited against claims, losses or costs arising from your breach of these terms, your misuse of the service, or your violation of any law, including customs, export-control or sanctions law, in the course of using outputs from the service.

13. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including internet or hosting outages, government action, or failure of a third-party service the platform depends on (such as the AI or exchange-rate provider).

14. Changes to these terms

We may update these terms as the product evolves. Material changes will be reflected by the "Last updated" date above; continued use after an update constitutes acceptance of the revised terms.

15. Governing law and dispute resolution

These terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably by written notice; failing resolution within 30 days, the courts at Dharmapuri, Tamil Nadu have exclusive jurisdiction.

16. Severability and entire agreement

If any provision of these terms is found unenforceable, the rest remains in effect. These terms, together with our privacy policy and disclaimer, are the entire agreement between you and Chetty Exports Private Limited regarding the service.